Case Study
Save Time & Cut Costs
How a 100-room resort reduced feedback handling time by 87% and saved €2,895/year
The Scenario
A typical 100-room resort in Golem, Albania
100
Rooms
8,000
Guests/Year
5%
Negative Feedback Rate
30%
Staff Turnover
Key Assumptions (Based on Industry Data)
- 80% occupancy rate = 8,000 guests annually
- 400 negative cases/year (5% of guests)
- Average wage: €500/month (rising 12% annually)
- Cost per new hire: €1,500 (training, onboarding)
The Comparison
Without Tool vs. With RatingSolutions
Without Tool
Time per case1 hour
Total hours/year400 hours
Labor cost (feedback)€1,250
Staff turnover (30%)6 hires × €1,500
Turnover cost€9,000
Total Cost/Year€10,250
With RatingSolutions
Time per case10 minutes
Cases resolved on-site (79%)316 cases
Total hours/year53 hours
Labor cost (feedback)€165
Reduced turnover (25.5%)5 hires × €1,500
Turnover cost€7,500
Total Cost/Year€7,665
The Results
€2,585
Annual Savings
(€2,895 with 12% wage increase)
347
Hours Saved/Year
(87% reduction)
-15%
Lower Turnover
(Better feedback = less stress)
How We Calculated
1
Hourly Rate: €500/month ÷ 160 hours = €3.125/hour
2
Time Savings: From 1 hour to 10 minutes per case (alert + immediate fix vs. reading, responding, requesting deletion)
3
On-Site Resolution: 79% of issues fixed before the guest leaves unhappy
4
Turnover Reduction: -15% through better feedback loops (less staff stress, improved retention)
Calculate Your Savings
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