About Us
At RatingSolutions, we firmly believe that every piece of feedback represents an opportunity for improvement. And there are never big changes needed. The little twists make the difference.
OUR MISSION
Effectively Utilize Guest Feedback
Our mission is to support hotels and other service providers in effectively utilizing guest feedback to enhance service quality, increase guest satisfaction, and ultimately optimize their online presence.
We offer a solution that not only intercepts negative reviews before they go public but also strategically directs positive experiences to important review platforms.
OUR EXPERIENCE
Online Marketing Professionals with a Sense for Real Value
Our team consists of experienced online marketing professionals who have been active in the industry for over 15 years. We understand the challenges that come with reviews and know exactly how important they are for business success.
During this time, we've gained comprehensive knowledge about how to handle feedback, integrate it, and derive valuable insights from it.
We have expertise in all aspects of online marketing, from SEO to content strategies to online reputation management. We've incorporated this expertise into RatingSolutions to provide our clients with a comprehensive and effective solution.
OUR STORY
From Sigrid Holzner, Digital Marketing Expert
RatingSolutions was founded by Sigrid Holzner, a digital marketing expert with a passion for exceptional service. During her many visits to restaurants, spas, and hotels, Sigrid repeatedly noticed that the quality of establishments was often much better than the reviews suggested, but also that small details in the process had tarnished the experience.
Many business owners she spoke with complained about the power of negative reviews and the challenge of getting satisfied guests to leave positive feedback. While reviews could be deleted, new ones kept appearing, requiring effort, causing frustration, and leaving a bad taste.
This is how the idea for RatingSolutions was born. The vision: to create a platform that allows hotels to collect feedback directly on-site from their guests before they potentially complain publicly. This feedback is then strategically used to improve internal processes and motivate satisfied guests to share their positive experiences on platforms like Google, Yelp, and Facebook.
OUR TEAM
We are a dedicated team of specialists who all pursue a common goal: making your hotel or business more successful. Our team consists of experts in online marketing, software development, and customer service, all of whom bring driving force.
We continuously work to further develop our platform and adapt it to our customers' needs.
At RatingSolutions, we're proud to offer not just a product, but a partnership. We stand by our clients with advice and assistance, help them optimize platform usage, and provide ongoing support.
OUR VISION
Why Are We Dedicated to RatingSolutions?
Our vision is to change the way feedback is used in the hospitality industry. We want to help every piece of feedback – whether positive or negative – to be seen as an opportunity to improve service and optimize the guest experience.
With RatingSolutions, we want to help ensure that every visit becomes an unforgettably positive experience for your guests.
Ready for the Next Step?
Let's strengthen your online reputation together and build more trust with your guests.